Cancellation & Return
14 DAYS EASY RETURN POLICY
Aenak is committed to providing you great quality products at affordable prices. In the rare case that you aren’t fully satisfied with the product, find the product is not ‘As described’ on our website, or is received in a ‘damaged’ condition, we allow you to Initiate a return within 14 days of delivery.Once received back at our warehouse in its original condition, along with the invoice, you will receive a store credit or a refund for the full amount
CAN ALL PRODUCTS BE RETURNED?
We want you to be 100% satisfied with our products. In general, we all accept returns for all our products,per the policy above, with the following exceptions:
- Scratches on frame or lens that were not present at the time of delivery. We do a rigorous 3-step quality check to ensure that the product reaches you in perfect condition.
- Product damaged due to mishandling post delivery.
- Eyewear case or other standard packaging is damaged or torn or otherwise not in the same condition as it was received.
- The warranty or gaurantee card is missing
WHAT IF I RECEIVE A DAMAGED OR BROKEN PRODUCT?
While our 5-step quality check ensures that each product reaches you in perfect condition, in the unlikely event that you receive a product that is damaged, broken, or not what you ordered, Aenak is there for you!
- In such cases, please inform us at support@Aenak.com
- We will ensure that we rectify the error and send you the product as you had ordered.
IN CASE I CHOOSE TO GET MY MONEY BACK POST-RETURN, HOW DOES THE PROCESS WORK?
Please follow the steps highlighted above to return your product.
Once the product has been returned to us in its original condition, we will refund the money back to you via the original mode of payment.
- If you have paid online through a credit/debit card the refund will be processed on the same card.
- If you have paid through Cash On Delivery (COD), your money will be refunded via NEFT to your bank account. Once you initiate the returns process we will send you a link to enter your bank details for refund.